Department of Information Systems & Business Analytics

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Browsing Department of Information Systems & Business Analytics by Author "Green, Gina C., 1962-"

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    Collaborating for good : building a virtual reality simulation to improve health outcomes in the urban slums of India.
    (2018-04-25) Mahid, Zonayed, 1993-; Green, Gina C., 1962-; Koch, Hope W.
    This research studies a cross-discipline, cross-cultural, and cross-sector collaborative process used to build a virtual reality simulation (VRS). The VRS is part of a social innovation collaboration (SIC) project to improve health outcomes in India’s urban slums. The SIC includes a hospital, two universities, two technology companies and the community that collaborated for 15-months to build the VRS. By analyzing data generated from the SIC meetings, interviews, emails, and project documents, we found that these collaborations are wrought with contradictions primarily coming from competing allegiances between each organization’s control structure and the goals of the SIC. This study reports on the contradictions and discusses macro- and micro-level mechanisms the SIC team used to keep contradictions from escalating to conflict and thwarting the project. This study offers guidance to creating successful SICs that use technology to address health and poverty in developing countries. Theoretically, we integrate structuration and role conflict theories.
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    Dignity, respect and grace in participatory research involving university teams.
    (2020-04-20) Kulaba, Peter, 1977-; Green, Gina C., 1962-; Koch, Hope W.
    Higher education institutions are increasingly responding to global development challenges through collaborative interventionist research efforts with organizational partners. By doing so, they increasingly engage in roles previously the purview of international development organizations. This research, through a critical research in information systems (CRIS) lens, evaluates the collaboration between an American university team and India-based hospital team and technology vendors. A participatory design approach is used in the collaboration to develop an mHealth application that addresses the growing challenge of diabetes among a slum population in Bengaluru, India. The study found that when research involves working in distributed teams, despite technological advances, the importance of creating opportunities for physical interaction between research collaborators is important. Secondly, at initiation, communication plans are necessary to ensure cohesiveness and safeguard documentable history. Lastly, treating each other with respect, dignity and genuine grace was found to be most critical in ensuring a meaningful participatory collaboration.
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    Self-sufficient IT : a study of CRM implementation in higher education settings.
    (2020-04-22) Sanchez Gonzalez, Alexis D., 1993-; Green, Gina C., 1962-; Riemenschneider, Cindy.
    The popularity of cloud-based vertical Customer Relationship Management (CRM) technology has led to an increase in user-led implementations of CRMs in higher education institutions (HEIs). Many of these CRMs come with assurances of 'self-sufficiency' from vendors. How do CRM implementation processes look in these contexts? This study examines four functional unit implementations in a university setting; three with centralized processes in-house IT staff; the other with decentralized processes and no in-house IT staff. After analyzing data collected from 17 interviews with users involved in the implementations, we find differences between the implementation settings in CRM motivations, goals and implementation processes. We describe the nature of these differences and how differences in the implementation processes impacted the achievement of CRM goals. A contribution of this study is a set of implications and recommendations for HEIs implementing similar CRMs, with the objective of ensuring greater achievement of organizational goals.