A collective case study on student advocacy services for iGen students in higher education.
Access rights
No access – contact librarywebmaster@baylor.eduDate
2021-11-16Author
Cloud, Lourdes Moreno, 1976-
0000-0002-3668-7575
Metadata
Show full item recordAbstract
Generation Z or iGen is the current generation attending colleges and universities, and their needs differ from their predecessors. Public State University’s Student Advocacy and Assistance Office began shifting the services provided to this specific population to best serve them. Unlike prior generations, they are highly aware of themselves as individuals and crave more support. Gen Z is more diverse, technologically connected, and culturally and politically engaged. They crave autonomy yet need to feel validated (Twenge, 2017). iGen students rely on their generational characteristics of being dependent on technology, private, and inquisitive. They are more likely to have mental health issues such as anxiety and depression (Writter, 2017). Due to their mental health awareness, they seek and expect services that holistically support their educational journeys (Jones, 2019). They expect this support from faculty, staff, and peers (Rutter, 2019), not just from a clinician; therefore, it is the priority of the SAA Office to provide these services to them. The purpose of this qualitative collective case study was to establish a series of cases that narrate the iGen student perception of how services provided by the SAA Office impacted them while at the university. The research built upon the primary question: how do iGen students at PSU perceive the SAA Office’s services impacted them? The data collection included one-on-one interviews and journal collections of five iGen students who utilized the services of the SAA Office. The application of the student development theory, Nevitt Sanford’s Theory of Challenge and Support, guided the research process related to students becoming independent through overcoming challenges and engaging in support. The themes identified through a cross-case analysis were mental wellness, iGen student personality traits, and overcoming challenges as iGen students. These themes substantiated that the iGen college students need support from university staff to ensure their academic and personal growth, development, and success. The researcher sought to determine how iGen students felt that SAA services influenced their overall college experience at PSU. The results of this study reveal rich insights and beneficial recommendations for improving SAA services based on the perceptions of iGen students.
Related items
Showing items related by title, author, creator and subject.
-
Relationship between self-efficacy beliefs and socio-cultural adjustment of international graduate students and American graduate students.
Gajdzik, Patrycja K. (2006-04-19)There are many benefits to the presence of international students on American campuses such as increase in diversity and economic contribution (AEC, 2000). However, many international students struggle with adjusting to ... -
Thriving through relationships : exploring the influence of interactions on college student success for living-learning community students.
Erck, Ryan W., 1990- (2020-06-11)College student interactions have long been categorized around academic and social domains of students’ lives. Studies of interactions also often omit how professional campus staff are involved. In addition to including ... -
Promoting student holistic success through positive relationships : a descriptive case study of elementary teachers and fourth and fifth grade students.
Schneider, Corey E., 1987-; 0000-0002-5790-070X (2021-10-31)Many teachers continue to send students to the office for disruptive behavior instead of conversing with students about the situation to better understand the why behind the behavior. Students lose valuable instructional ...