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dc.contributor.authorPerry, Sara J.
dc.contributor.authorRubino, Cristina
dc.contributor.authorWitt, L. A.
dc.date.accessioned2022-06-14T20:21:33Z
dc.date.available2022-06-14T20:21:33Z
dc.date.issued2011-04
dc.identifier.citationPerry, S. J., Rubino, C., & Witt, L. A. (2011). General job performance of first-line supervisors: the role of conscientiousness in determining its effects on subordinate exhaustion. Stress and Health, 27(2), e83-e93. https://doi.org/10.1002/smi.1339en_US
dc.identifier.urihttps://hdl.handle.net/2104/12088
dc.description.abstractIn an integrated test of the job demands-resources model and trait activation theory, we predicted that the general job performance of employees who also hold supervisory roles may act as a demand to subordinates, depending on levels of subordinate conscientiousness. In a sample of 313 customer service call centre employees, we found that high-conscientiousness individuals were more likely to experience emotional exhaustion, and low-conscientiousness individuals were less likely as the general job performance of their supervisor improved. The results were curvilinear, such that high-conscientiousness individuals' exhaustion levelled off with very high supervisor performance (two standard deviations above the mean), and low-conscientiousness individuals' exhaustion levelled off as supervisor performance improved from moderate to high. These findings suggest high-conscientiousness employees may efficiently handle demands presented by a low-performing coworker who is their boss, but when performance expectations are high (i.e. high-performing boss), these achievement-oriented employees may direct their resources (i.e. energy and time) towards performance-related efforts at the expense of their well-being. Conversely, low-conscientiousness employees suffer when paired with a low-performing boss, but benefit from a supervisor who demonstrates at least moderate job performance.en_US
dc.publisherWiley Online Libraryen_US
dc.titleGeneral job performance of first-line supervisors: the role of conscientiousness in determining its effects on subordinate exhaustionen_US
dc.typeArticleen_US
dc.identifier.doi10.1002/smi.1339


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