Browsing Hankamer School of Business by Title
Now showing items 129-144 of 144
-
Understanding Customer Value in Technology-Enabled Services: A Numerical Taxonomy Based on Usage and Utility
(INFORMS, 2015-09-25)Use of technologies in service encounters can enhance service delivery and increase customer satisfaction in services. Our research develops a numerical taxonomy that provides a deeper understanding of usage and value of ... -
Unemployment Duration under Wrongful Discharge Law
(2005-08-13)In the 1970’s and 1980’s, courts in most U.S. states adopted some type of common law wrongful discharge cause of action. The various causes of action for wrongful discharge are generally placed into three categories: public ... -
Unintended consequences : how agricultural subsidies are fueling the drug trade.
(, 2011-12-19)The United States has historically subsidized its farmers directly and indirectly through a variety of different methods. In recent years, there has been evidence that OECD agricultural subsidies are leading farmers in ... -
Unintended consequences of well-intended regulation : the procyclical effects of the Basel I capital regulations on the U.S. banking industry.
(2018-04-20)Numerous solutions have been posed to address the risks that fractional reserve banking systems cause for depositors. The newest regulatory trend to combat these issues has been capital regulation. Many critics have accused ... -
Using Spreadsheet Modeling to Teach Exchange Curves (Optimal Policy Curves) in Inventory Management
(Wiley Online Library, 2016-01)Inventory management is widely researched and the topic is taught in business programs across the spectrum of operations and supply chain management. However, the concepts are notoriously difficult for students to practice ... -
The utility of the passing time and measurement of the purchasing power of currencies in the flexible-exchange-rate system.
(2008-11-17)In economics, it is not the quantity that matters the most; it is the amount of utility. The purchasing power of a currency is not merely the volume of goods the money can obtain, but the amount of utility it can command. ... -
Valuing the environment : a comparison of Western Europe, the US, and Canada.
(2011-01-05)Using the World Values Survey, we evaluate the differences in environmental preferences between the United States and two other global leaders, Western Europe and Canada, in order to discover whether there is evidence, at ... -
Violating Work-Family Boundaries: Reactions to Interruptions at Work and Home
(SAGE Journals, 2017-03-31)Our study builds on recent trends to understand the work-family interface through daily experiences of boundary management. In particular, we investigated boundary violations, or events in which family life breaches the ... -
The Waiter Spit in My Soup! Antecedents of Customer-Directed Counterproductive Work Behavior
(Taylor & Francis Online, 2014-07-10)Although researchers have explored organizational and insider targets of counterproductive work behavior (CWB), no studies to date have examined customers as targets. The current study aimed to test a model of antecedents ... -
What did you say? The effect of language distance on international service trade.
(, 2012-08-08)Service trade is more heavily dependent on communication than commodity trade because its production and consumption occur simultaneously. "Linguistic distance," a measure of how closely the majority languages of two nations ... -
When Does Virtuality Really “Work”? Examining the Role of Work–Family and Virtuality in Social Loafing
(SAGE Journals, 2013-02-19)We sought to clarify the relationship between virtuality and social loafing by exploring two work–family moderators—family responsibility and dissimilarity in terms of family responsibility—and two mediators—cohesion and ... -
When Is Empowerment Effective? The Role of Leader-Leader Exchange in Empowering Leadership, Cynicism, and Time Theft
(SAGE Journals, 2014-11-26)Applying arguments from social exchange theory, we theoretically derive and empirically test a multilevel model that informs theory on leadership, cynicism, and deviant withdrawal. Namely, we examine the moderating effect ... -
Wisdom of crowds : the story behind customers’ online reviews and business success.
(2019-04-05)Using the data from Yelp as of December 2017, this thesis examines the impacts of the online customers’ reviews on the performances of servicing businesses (raw effect) as well as their neighboring establishments (spillover ... -
With a little help from my (her) friends: The role of friend support on the negative effects of work engagement for married couples
(Elsevier, 2021-01-29)In this study, we examine an employee’s personal social support received from friends and how it may benefit not only that employee, but also her or his spouse. By examining this unique source of support, we contribute to ... -
Within-child Associations between Changes in Family Income and Changes in Externalizing and Internalizing Problems
(2005-08-13)Within-child associations between family income and child externalizing and internalizing problems were examined using longitudinal data from the NICHD Study of Early Child Care and Youth Development (n = 1,132). Variations ... -
Work–Family Enrichment and Satisfaction: Mediating Processes and Relative Impact of Originating and Receiving Domains
(SAGE Journals, 2011-07-19)Previous research has been inconsistent in the prediction and empirical findings regarding work–family enrichment and satisfaction. The current research seeks to clarify this inconsistency by examining both directions of ...