An Analysis of Patient Satisfaction in Religiously-affiliated Versus Non-Religiously-affiliated Hospitals




Tanner, Afton

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Despite a decline in funding there has been an increase in the percentage of hospitals with religious affiliation in the United States. However, there have been no studies to investigate the relationship between religious affiliation and patient satisfaction. The intent of this paper is to analyze patient satisfaction scores of various ownership groups to discern what implications might exist for healthcare professionals. To answer this question, I looked at four different ownership groups: Religious Non-Profit, Governmental, Proprietary (for-profit), and Non-Profit Other. This study utilizes data from the Definitive Healthcare data set which includes nine different Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores. Because of the possibility of covariates impacting these HCAHPS scores it was necessary to isolate the impact of the ownership variable on the dependent variables, so we utilized the statistical method of propensity score weighting. Following the propensity score weighting, a linear regression was run to determine the influence of the ownership variable on HCAHPS scores. We found that Proprietary hospitals performed worse on average in the HCAHPS summary scores in both a statistically significant and meaningfully large way. These findings suggest that on average Religious Non-Profit hospitals showed higher patient satisfaction than Proprietary hospitals.



Healthcare Leadership. Economics.