A study of a workflow management system in higher education.
The Online Protocol Submission system is web-based workflow management system designed and implemented by Information Technology Services and the Office of the Vice Provost for Research at Baylor University. The system is secure and modular. The system automates certain processes in an effort to streamline the protocol procedure of the Institutional Review Board in preparation of the influx of protocols from Baylor University's vision to become a leading research institution. This project is a building block in moving the Baylor culture into technological innovation by replacing paper-laden processes with automated processes. This paper will describe the design process of the Online Protocol Submission system and examine its ability to handle the increase in workflow of the IRB.