Trust, Collaboration, and Effectiveness in Virtual Teams

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dc.contributor.advisorFord, Jacob
dc.contributor.authorAker, Samuel
dc.contributor.departmentCommunication.en_US
dc.contributor.otherBaylor University.en_US
dc.date.accessioned2021-12-17T14:06:26Z
dc.date.available2021-12-17T14:06:26Z
dc.date.copyright2022-08-13
dc.date.issued2021-12-17
dc.description.abstractThe COVID-19 pandemic has accelerated the trend of organizations using virtual project teams to bring dispersed talent together, which has created unique challenges such as low group satisfaction and productivity (Kirkman et al., 2002). Using social information processing theory (Walther, 1992), this study investigates the impact that trust has on a virtual team’s ability to collaborate by examining the concepts of swift trust (Meyerson et al., 1996) and transactive memory systems [TMSs] (Wegner, 1987). Data was collected from virtual groups participating in a group communication simulation at a mid-sized university. The results found that while swift trust was associated with perceived TMS strength, this effect was moderated by the cognition-based trust in the late stages of the group. Swift trust was also found to be unrelated to effectiveness in the early stages of a group. These results suggest that trust is a vital element in the development of virtual team member relationships and the group’s ability to collaborate.en_US
dc.identifier.urihttps://hdl.handle.net/2104/11683
dc.language.isoen_USen_US
dc.rightsBaylor University projects are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. Contact libraryquestions@baylor.edu for inquiries about permission.en_US
dc.rights.accessrightsWorldwide accessen_US
dc.subjectTrusten_US
dc.subjectSmall Group Communicationen_US
dc.subjectSwift Trusten_US
dc.subjectTransactive Memory Systemsen_US
dc.subjectCollaborationen_US
dc.subjectEffectivenessen_US
dc.subjectSocial Information Processing Theoryen_US
dc.titleTrust, Collaboration, and Effectiveness in Virtual Teamsen_US
dc.typeThesisen_US

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